Give with Confidence
At Buttercup Children's Trust, we value transparency and integrity in everything we do, especially in our fundraising efforts. Should you have any concerns about the way we fundraise, we have a robust complaints process in place.
How to Make a Complaint
We encourage you to get in touch with your feedback or concerns. You can contact us using the following methods:
Telephone: 01274 200 859
We take all complaints seriously and will investigate any issues promptly and thoroughly, keeping you informed of our progress and any actions taken.
Our Commitment to Fair Handling
We take concerns seriously because trust matters to the families we support, to donors and to community partners. When a complaint is raised, we aim to acknowledge it promptly, review the facts carefully and communicate clearly about what happens next.
Please include as much detail as possible, including dates, names, locations and any supporting documents. This helps us investigate fairly and respond as quickly as we can. If your concern relates to fundraising activity, our charity check guide may also be helpful.
We know that people usually raise concerns because something has caused frustration or worry. Our goal is to understand what happened, learn from it where appropriate and provide a response that is respectful, honest and useful.
What Helps Us Investigate
When possible, please tell us what happened, when it happened, who was involved and what outcome you are hoping for. Clear information allows us to review matters more efficiently and respond in a way that reflects the seriousness of the concern.
If you are contacting us on behalf of someone else, please make that clear in your message and include the best way for us to understand the circumstances. A well-explained concern helps us act fairly and avoid unnecessary delays.